Last updated: 4 November 2024
This Privacy Policy outlines how we manage personal information collected through or displayed on the TimberTec website, https://timbertec.au (the “Site”), or otherwise provided by users (“you”) of our services (“Services”) via the Site or other means.
By using the Site or our Services, you agree to the collection, use, disclosure, and handling of your personal information in accordance with this Privacy Policy.
This Privacy Policy is in addition to our Terms of Use and other terms applicable to the Site. We may periodically review and amend this Privacy Policy to reflect changes in law, technology, and our operations. Please review this Privacy Policy regularly, as continued use of the Site or our Services indicates acceptance of any updates. All personal information will be managed according to the latest version of this Privacy Policy.
1. Personal Information Collected
When using the Site or our Services, we may collect various types of information from you, including:
- Personal information needed to sign up, such as your name, phone number, address, email, age, and payment details.
- Information provided when contacting us, completing surveys, entering competitions, or participating in forums.
- Details of your Site visits, including traffic data, location data, and communication data.
We may also collect information on the Services you are interested in and general user traffic patterns. In providing the Site and our Services, we may collect sensitive information (e.g., racial or ethnic origin, political beliefs, health information) if permitted by law.
If you disclose sensitive information, we will use it only for the purpose provided, a directly related secondary purpose, or as allowed by law. Our servers, and those of our providers, may be located both in Australia and overseas, so by using the Site or our Services, you consent to the transfer and storage of your information on these servers.
2. Use of Information
The primary purpose of collecting your information is to help TimberTec operate efficiently and provide you with our Services. We may also use this information to:
- Share with third parties who use our Services, such as suppliers.
- Customize, measure, and improve user experience, Services, and advertising.
- Process your communications, membership, and subscription to the Site.
- Prevent fraudulent activity.
- Investigate complaints or suspected breaches of our Terms of Use.
- Provide information, products, or services you request or that we believe may interest you.
- Comply with legal obligations (including the Privacy Act 1988).
We may monitor and record calls for training purposes and to improve our Service.
3. Disclosure of Information
TimberTec will not sell or license your personal information to third parties for marketing without your explicit consent. We may disclose your information to:
- Related companies (managed in accordance with this policy).
- Third parties authorized by you, such as other members and partners.
- Service providers assisting us with tasks like data analysis, payment processing, and marketing.
- Business partners or sponsors of competitions conducted through our Services.
- Third parties in the event of a business sale or asset transfer.
- Legal entities to comply with obligations or enforce our Terms of Use.
In case of a transfer of ownership or management of the Site, business, or assets, we may also transfer your personal information to the new owner, provided they agree to observe this Privacy Policy.
4. Third-Party Websites and Single Sign-On
TimberTec may offer single sign-on services allowing you to log in with third-party credentials and share information with those sites at your discretion. You may discontinue sharing at any time. These third-party websites are outside our control; we recommend reviewing their privacy terms before disclosing personal information.
5. Marketing Communications
You agree to receive marketing communications from TimberTec unless you opt-out. To stop receiving these communications, follow the unsubscribe instructions provided with the communication.
6. Access, Modification, and Deletion
To ensure accuracy, you can update your personal information by contacting us through the Contact Us page. You may also request access to your information. TimberTec may delete information when no longer needed for the purposes stated in this policy.
7. Security
TimberTec uses tools like encryption, passwords, and physical security to protect your personal information. However, we cannot guarantee against unauthorized access or data breaches. Information transmission on the Site is not always secure or encrypted, so please consider this when submitting personal data.
8. Cookies
We use cookies to improve the Site and Services by tracking internet activity. Cookies help us:
- Estimate audience size and usage.
- Store preferences for a customized experience.
- Speed up searches.
- Recognize returning users.
If you disable cookies, some Site features may not function as intended.
9. Complaints
If you have questions, concerns, or believe we have not complied with this Privacy Policy, please contact us. We will investigate and address any complaints promptly. If dissatisfied, you may submit a formal complaint to the Office of the Australian Information Commissioner (OAIC) at:
Director of Compliance
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
https://www.oaic.gov.au
10. Contact Details
For more information or assistance, please reach out to us through the Contact Us page on the TimberTec website.